If you want to enable the preauthorization option on your card terminal you should contact one of our representatives via chat or via email
Preauthorize a transaction
Open the viva.com terminal your card terminal or mobile device, and follow the below steps:
Select the "Charge" option at the bottom left hand-side of the screen and "Preauth" option.
Enter the amount and press the "Preauthorise" button.
Tap the card close to the device. Once a successful transaction is completed, you can choose to print or share the receipt.
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Capture/Cancel a pre-authorized transaction
Open the viva.com terminal on your card terminal or mobile device, and follow the
below steps:
Select the "Capture" option at the middle bottom of the screen.
A pre-authorized transaction can be captured either by selecting the specific transaction from the transaction history, or by reading the card that was originally used
Upon choosing the desired transaction, 3 options appear:
a. Capture
b. *Release (Cancel the preauthorization)
c. Send receipt
Select "Capture" and enter the amount to be charged which can be up to the full amount of the pre-authorized transaction. Tap on "Continue" and confirm by choosing "Capture".
Once the capture is completed, you can either print or send the receipt to the cardholder.
💡 Useful Information!
The cancellation of the pre-authorization may take place on the same day of the pre-authorized transaction.