You can easily and quickly order a new card exclusively through your browser (it is impossible to order through the viva.com app). The same process applies if you want to replace your card (expiration/loss/theft).
To complete your card order, follow the steps below:
Login to your viva.com account and select ''Create Card''
Choose ''Physical''
Confirm your ''name''
Type or choose your ''address''
You choose the delivery method (the only available method now is express courier delivery with €9,99 charge - 6 working days)
Hit the ''Order'' button
To start the delivery process, the required amount must be available in your account.
When you select express delivery, you must fill in your phone number and email address. The supported card scheme is Mastercard.
Cards are shipped within up to 6 business days. To track the status of your order, go to your account’s homepage (via browser) and select ‘Order Details’. There, you can see the order date and the shipping address you provided.
Physical cards ordered after April 1, 2024, are charged a monthly fee of €2.99, starting on the 1st calendar day of the month following their activation date.
You can order one physical card every 15 days. There is no limit on how many physical cards you can order and activate.