Pay on Delivery allows your customers to pay upon the delivery of the goods and/or services they have ordered. When you deliver the goods and/or services, you need to collect the payment from the customer (Viva will not collect the customer payment). The merchant has the option to apply an additional ‘Pay on Delivery fee’ - if so desired - to be added on top of the order amount if the customer chooses Pay on Delivery.
Keep in mind this is not an actual payment, you can consider it as an ‘order’, as the customer will make the payment upon delivery of the goods, and you need to collect the payment from the customer.
User Experience
At the checkout, the customer selects Pay on Delivery as their preferred payment method:
To complete the payment process:
The customer can review the order and Pay On Delivery Fee amounts, on the left-hand side
The customer can then click on the ‘Order’ button at the bottom-right to place the order
Upon delivery of the goods, the customer will make the payment. When you deliver the goods and/or services, you need to collect the payment from the customer (Viva will not collect the customer payment)
Details
Payment method type: Synchronous - payments are confirmed immediately (when the customer clicks the ‘Order’ button on Smart Checkout, the order is logged immediately; keep in mind this is not an actual payment, as the customer will make the payment upon delivery of the goods, and you need to collect the payment from the customer)
Refunds: Not yet supported
Recurring payments: Not yet supported
Pre-authorizations: Not yet supported
Restricted MCC: All Merchant Categories are eligible to have Pay on Delivery activated
Merchant countries: Available for all countries
Customer countries: Available to customers in all countries
Service fee: The merchant has the option to apply an additional ‘Pay on Delivery fee’ - if so desired.
Pricing: Please refer to our pricing page under the main navigation for more information
Settlement: There are no customer payments to be deposited to your business account (Viva will not collect the customer payment); keep in mind this is not an actual payment, as the customer will make the payment upon delivery of the goods, and you need to collect the payment from the customer
Cross-currency payments: Not yet supported
Additional notes: For orders created through Quick Pay, no Pay On Delivery Fee can be added.
How to activate Pay on Delivery
Activation of this payment method is instant. Once activated, merchants will immediately be able to accept payments via Pay on Delivery.
Merchants can only activate Pay on Delivery on their own from their Viva account interface. To activate Pay on Delivery, please follow the procedure below:
Sign in to your viva.com account.
Click on Settings > API Access and scroll down to the Pay on Delivery (Payment Method) section.
Click on the Enable Pay on Delivery as a payment method button:
Pay on Delivery will be activated
If you would like to deactivate Pay on Delivery, click on the Disable Pay on Delivery as a payment method button:
Get Support
If you would like to integrate with Viva, or if you have any queries about our products and solutions, all you need to do is log in to your viva.com account, select "Talk to us" from the menu, and connect with viva.com's specialized chatbot for immediate, personalized, and fast support.